Terms of Business
Robertson Low Insurances Ltd is a wholly owned subsidiary of Silex Group Ltd. Robertson Low Insurances Ltd is authorised and regulated by the Central Bank of Ireland as a Multi Agency Intermediary and Mortgage Intermediary. Robertson Low Insurances Ltd also trades as Robertson Low Mortgages.
Robertson Low Insurances Ltd is subject to the Consumer Protection Code of the Central Bank of Ireland. This code may be accessed on http://www.centralbank.ie or can be obtained by post on request. If you wish to establish our Regulatory Status you can email the Central Bank at registers@financialregulator.ie
Robertson Low Insurances Ltd's offices are located at at 10/11 The Courtyard, Kilcarbery Park, Nangor Road, Dublin 22, telephone 01.4611500 and at Lismard Court, Portlaoise, Co Laois telephone 057.8621128. Both offices can be contacted by way of email to info@robertsonlow.ie.
COMPENSATION SCHEME
Robertson Low Insurances Ltd is a member of the Investor Compensation Scheme established under the Investments Compensation Act 1988 (as amended). This legislation provides for the establishment of a compensation scheme and for the payment, in certain circumstances, of compensation to clients of firms covered by the Act. However, you should be aware that a right to compensation may arise where (i) money or investment instruments held by this firm on your behalf cannot be returned (either for the time being or for the foreseeable future) and (ii) where the client falls within the definition of eligible investor as defined in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of your loss which is recognised as being eligible for compensation or €20,000. Further details of the Investor Compensation Scheme are available at www.investorcompensation.ie.
In addition to this, as members of the Irish Brokers Association, Robertson Low Insurances Ltd is also bonded for €250,000 in aggregate or €100,000 per claim.
SERVICES
Robertson Low Insurances Ltd provides advice and assistance in the arrangement and placing of General Insurance, Life & Pensions, Health Insurance, Investments and Mortgages. In addition we provide insurance related risk management advice and assistance in claims negotiation and settlement. We aim to conduct our business in the utmost good faith and integrity. We organise and control the internal affairs of our company in a responsible and professional manner, we ensure our staff are competent and suitable and are under adequate supervision on a daily basis.
QUOTATION PERIOD
All quotations provided, with the exception of mortgages, will be valid for 30 days or as stated on the written quotation. Quotations for insurance are indicative only. The final premium can only be confirmed upon receipt of proposal forms and relevant documentation. Mortgage rates are subject to change and the quotation period is stipulated by the Mortgage Provider on the Mortgage Letter of Offer, which each customer receives.
PERIOD OF INSURANCE
The period of insurance will be specified on the policy schedule/renewal notice.
REMUNERATION
General Insurance & Risk Management Advice
Robertson Low Insurances Ltd's remuneration for professional services provided to its clients for the arrangement, alteration, management and cancellation of insurance policies or advice provided in regard to same is by way of commission paid by Underwriters and/or the charge of a declared fee to the client. Such remuneration is deemed to be fully earned on the date an arrangement, instruction or renewal instruction is received by Robertson Low Insurances Ltd from the client. Where Robertson Low Insurances Ltd has arranged Premium Finance on a client's behalf, we reserve the right to apply an arrangement fee, which will be incorporated in any interest charged.
Life & Pensions, Health Insurance, Investments & Mortgages
Robertson Low Insurances Ltd is remunerated by Product Producers on a commission basis. The commission rate varies both on a 'per product' and a 'per producer' basis. Commission rates are available upon request. The firm may also charge a fee for the services provided. This fee will be determined by a number of factors, including the level of complexity, expert skills and time undertaken.
CREDIT TERMS
Robertson Low Insurances Ltd operates a policy of strict Credit Control and premiums must be paid in full prior to inception of the insurance policy, unless otherwise agreed in writing. In respect of renewal and endorsement premiums, these must be paid within 14 days of the date of our invoice or renewal/alteration date.
PREMIUM HANDLING
Robertson Low Insurances Ltd's preferred method of payment is via Bank Transfer. Payments are also accepted by cheque, draft, credit/debit card and cash in respect of all classes of insurance in circumstances as set out under Section 25G of the Investment Intermediaries Act 1995. A charge of up to 2.2% may be charged for each transaction by credit card. There is no charge for debit card transactions. The Company cannot accept cash or other negotiable instruments in any other circumstances. Receipts in respect of all premiums received will be issued in accordance with Section 30 of the Investment Intermediaries Act 1995.
Robertson Low Insurances Ltd can arrange premium finance in certain circumstances and may charge an administration fee for same which will be declared in writing to the policy holder.
Client Refunds
In the event of policy cancellation or alteration resulting in a credit premium due to the policyholder, when the refund is received from the Product Producer, on condition that the premium is paid in full, Robertson Low Insurances Ltd will refund the client within 5 working days. If our client wishes, we can apply this credit against other outstanding premiums on our clients account only upon receipt of written instructions to do so.
FEES AND CHARGES
All policies arranged, maintained, altered or cancelled may have fees applied by Robertson Low Insurances Ltd. All fees and charges applied by Robertson Low Insurances Ltd will be declared on our invoices/credit notes and/or in other correspondence issued to clients. All such fees and charges are non-refundable in the event of policy alternation and/or cancellation. Fees may also be applied for duplicate documentation; both for existing and past clients, for advice provided, mortgages, life and pension policies arranged. In all circumstances, fees will be declared to the client in writing. Any Third Party fees or charges that apply in connection with your policy will be included in the premium charged.
DEFAULT PAYMENTS AND CANCELLATION PROCEDURE
Cancellation by Robertson Low
Insurance is arranged on the express condition that, pending receipt of your remittance, Robertson Low Insurances Ltd, reserves the right, notwithstanding delivery of policy document or receipt of same by the insured, to cancel the policy of insurance and obtain a refund from the Underwriters and apply same in the reduction of the amount due by the insured. Robertson Low Insurances Ltd reserves the right to instigate cancellation proceedings in the event of the following:
Non-payment of a policy premium, in whole or in part, due at inception, renewal or following a mid term adjustment.
Default of a payment of a direct debit premium.
Default of a payment in respect of a Premium Finance agreement.
Your bank returns a cheque due to insufficient funds or for any other reason.
Non-disclosure of relevant information.
Insurer enforced cancellation
Failure to comply with policy conditions imposed by insurers.
In the event of default payments, Insurers/Product Producers;
Reserve the right to instigate cancellation proceedings.
Reserve the right to withdraw Benefits or Cover
(Details of these provisions will be included in your Product Terms and Conditions)
Any bank fees charged on unpaid cheques will be charged back to the client and are payable in full together with any other outstanding balances.
Robertson Low Insurances Ltd will, if necessary, exercise its legal rights to receive any payments due to it from clients.
Cancellation by You
You can cancel your policy in writing at any time, in accordance with the terms and conditions set out in your policy document and provided no incident has arisen that could give rise to a claim. Cancellations must be given in writing to our office (details set out at the start of this document).
Should you cancel your policy outside the applicable cooling off period (see below "Cooling Off Period"), short terms rates or minimum premiums may apply. A notice of cancellation given in respect of a distance contract that relates to the issue of a motor vehicle insurance policy is not properly given unless the relevant certificate of insurance and insurance disc have been surrendered to Robertson Low Insurances Ltd.
COOLING OFF PERIOD/RIGHT OF WITHDRAWAL
As a consumer, you have the right to withdraw from any policy without penalty and without giving a reason, within 14 days of inception date of the policy or the date you received the policy schedule, whichever is the later. In relation to Life Assurance and Pension products you may withdraw within 30 days of inception date of the policy or the date you received the policy schedule, whichever is the later.
This right to withdraw does not apply to any insurance policy under which insurance cover is provided for less than 1 month. The right of withdrawal must be exercised in writing to Robertson Low Insurances Ltd.
CONFLICTS OF INTEREST
In the event of a conflict of interest, this firm, will, to the best of its endeavours, ensure that any such conflict of interest will be brought to the notice of the interested parties, once identified; we will require written confirmation from you that you are satisfied to proceed.
COMPLAINTS
In the event of a complaint from a client, this firm will endeavour to resolve the matter as soon as possible in accordance with our complaints procedure, a copy of which is available upon request. The procedure commits to this firm acknowledging receipt of the complaint as soon as possible and at least within 5 working days of receipt of a written complaint. All complaints should be in writing and should be addressed to The Complaints Officer, Robertson Low Insurances Ltd, 10/11 The Courtyard, Kilcarbery Park, Nangor Road, Dublin 22. Robertson Low Insurances Ltd will supply regular written updates regarding the progress of a complaint, at intervals no greater than 20 days. We will endeavour to investigate and resolve a complaint within 40 days of having received a complaint, and we will inform the complainant of their rights to refer the matter to the Central Bank of Ireland, the Financial Services Ombudsman, the Pensions Ombudsman, or the Irish Brokers Association. Contact details for each of these organisations can be provided upon request and contacting these organisations will not prejudice your complaint.
TELEPHONE RECORDING
For quality assurance and verification purposes, Robertson Low Insurances Ltd may record incoming and outgoing telephone calls.
FINANCIAL INTEGRITY OF PRODUCT PRODUCERS
While this firm endeavours to recommend the most appropriate policy and insurer for your insurance requirements, we cannot guarantee the solvency or continuing solvency of any Product Producer used and clients should note that the financial position of a Product Producer could change after policy cover has been arranged. We deny any liability in the event of the Insurer becoming insolvent.
DUTY OF DISCLOSURE
Please ensure that all material facts have been submitted in regard to your insurance or mortgage. A material fact is any information which may alter the judgment of a Product Producer (list of Product Producers available upon request) in assessing risk. Any material change that occurs after the arrangement of any insurance must be disclosed to Product Producers. A material change is any information which may alter the judgement of a Product Producer that has not previously been disclosed as a material fact. Failure to provide all material facts or to notify all material changes may affect the extent of indemnity provided by the Product Producers, or in certain circumstances result in the insurances being declared void.
GOVERNING LAW
Robertson Low Insurances Ltd undertakes all its activities in accordance with the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Ireland. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
LANGUAGE
All communication from Robertson Low Insurances Ltd will be in English.
DATA PROTECTION
Robertson Low Insurances Ltd is a Data Controller as defined in the Data Protection Act 1998 and 2003 as amended (the "Data Protection Acts"). We collect your personal details in order to provide the highest standards of service to you. We take great care with the information provided by you; taking steps to keep it secure and to ensure it is only used for legitimate purposes. To fulfil these objectives we may share information with other affiliated professionals. We may also use the data and information provided to our company to advise you of products and services we may offer from time to time. If you require a copy of our Privacy Policy, it is available here or contact us at info@robertsonlow.ie or 01.4611500 and we will provide you with same.
You have the right, at any time, to request a copy of any 'personal data' our company holds about you, within the meaning of the Data Protection Acts and to have any inaccuracies in that information correct.
